CUSTOMER FAQS

  • Why learn with us ?
  • HOW IT WORKS ?
  • BOOKING POLICY
  • Cancellations and Refunds Teacher cancellations
  • Cancellations and Refunds Customer cancellations
  • I can`t make it today! *sob*
  • Ask our Partner a question
  • I can`t find my booking!
  • I can`t find the venue
  • Can someone take my place ?
  • Do you take corporate or group bookings ?
  • SIGN UP TO OUR NEWSLETTER
  • FAQ PARTNER
Still need a question answered? Then drop customer services an e-mail on staffroom@indytute.com and they’ll get back to you within 24 hours.

Because we make the week a bit more pacey and every sofa needs a break from time to time.

We’ve handpicked the best London based (for now) lessons, making it easy to discover unique experiences and even easier to book. With a friend, with lots of friends or on your own. Brilliantly inspired lessons, in great venues over London.

Maybe you would just like a sample, a taster class, or be bold and go for a course. We will seek out the best lessons from the brightest teachers around. What’s not to like?

Very simply. Check out what you want to learn . Be inspired by the teacher and class profiles. This will give you a excellent breakdown of what you can expect to achieve and the background on who is teaching you.

  • Be daring and choose something at random from our calendar.
  • Add the event to your shopping cart You will receive email confirmation, which you should take to the class as proof of payment.
  • If you can’t remember what you’ve booked, log into your account and ta da! all the event details will be there.
  • Can’t find what you’re looking for? We would love to hear your ideas, email staffroom@indytute.com

When you place a booking for an Indytute event on our website you are entering into an agreement. We agree to send you an Indytute event run by an Indytute partner. You agree to pay for this experience and attend. We understand that sometimes things happen and it's very disappointing for everyone so we’ll try our hardest to sort it out for you... We can not offer a refund on cancellations within 14 days of the event. There is a £10 admin charge of bookings rescheduled within 28 days.

If one of our teachers is forced to cancel a lesson (gales, plague etc) then we will try to organise another time. If you can’t make that class then we will send you a full refund for the lesson in question. If you are an out-of-towner then we will not be able to refund travel, or hotels.

Occasionally, The Indytute or our partners need to change the location of the workshop. We understand that this can be frustrating or disappointing. If the venue has changed within 14 days and you are not able to make the new location, The Indytute, will refund the ticket price or rebook you onto another class. If you are an out-of-towner then we will not be able to refund travel or hotels.

We require at least 28 days notice if you would like to change your workshop date. Changes after 28 days are subject to a £10 admin fee. We are sorry to be so draconian but due to a large number of last minute date changes by our customers this year we have had to change our policy so that other people in the class don’t get disappointed by us having to cancel a class.

Try to let us know if you can’t make it so the teacher doesn’t wonder where you are.

staffroom@indytute.com

Sadly you have missed the lesson, and we can’t offer you another slot or refund. Must try harder.

At the moment if you have a question about one of the classes please email staffroom@indytute.com and we’ll get back to you within 24 hours.

We are still developing the Indytutesite, soon you’ll be able to ask our Partner a question directly.

Check your email spam folder for the booking confirmation or log into your account. All your booking details should be there. Any problems email staffroom@indytute.com

Don’t panic. If you’re late you will still be allowed in.
Check your booking, which will have the venue phone number.

Yes, of course! Just let us know as soon as possible. email, staffroom@indytute.com

I should say so. We love a group booking. A teacher can come to your office or selected venue and create a class based to your specifications.
The Indytute makes for better bonding, and team spirit that is 99% proof.

By signing up to our email newsletter you are consenting to receive regular emails from The Indytute. We don’t want to spam you so they’ll only include the most interesting news and stories about our partners. We will not share your details with any third parties without your consent.

If at any time you find us boring (sad face) please tell us why or just unsubscribe.

Please check your spam filters to ensure staffroom@indytute.com is a safe sender.

 
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